Terms & Conditions

Cookie Policy

Effective Date: October 1st, 2025
Last Updated: October 10th, 2025

1. Introduction

This Cookie Policy explains how In-Finitude AG ("we", "us", or "our"), operating from Zurich, Switzerland, uses cookies and similar technologies on the Pollenn platform (the "Service").

By using our Service, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree with our use of cookies, you should adjust your browser settings accordingly or refrain from using our Service.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as security, authentication, and session management. The Service cannot function properly without these cookies.

Examples:

• Session authentication cookies

• Security cookies

• Load balancing cookies

Duration: Session or up to 1 year
Legal Basis: Necessary for contract performance (Art. 6(1)(b) FADP)

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Examples:

• Language preference cookies

• User interface customization cookies

• Map view preferences

Duration: Up to 1 year
Legal Basis: Consent or legitimate interest

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. This helps us improve the Service's functionality and user experience.

Examples:

• Page view tracking

• Feature usage statistics

• Performance monitoring

Duration: Up to 2 years
Legal Basis: Consent

3.4 Third-Party Cookies

Our Service may include cookies from third-party service providers that help us deliver and improve our Service.

Potential Third Parties:

• Analytics providers (e.g., Google Analytics, Matomo)

• Customer support tools

• Content delivery networks (CDN)

Duration: Varies by provider
Legal Basis: Consent

4. How We Use Cookies

We use cookies for the following purposes:

• Authentication: To identify you when you log in and keep you logged in during your session

• Security: To protect your account and data from unauthorized access

• Preferences: To remember your settings and preferences

• Analytics: To understand how you use our Service and improve it

• Performance: To monitor and improve the Service's performance and stability

• Functionality: To provide enhanced features and personalized experiences

5. Your Cookie Choices

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device

• Delete cookies

• Block all or specific cookies

• Set preferences for specific websites

Please note that blocking essential cookies will prevent you from using certain features of the Service.

Browser Cookie Management Examples:

• Chrome: Settings → Privacy and security → Cookies and other site data

• Firefox: Settings → Privacy & Security → Cookies and Site Data

• Safari: Preferences → Privacy → Cookies and website data

• Edge: Settings → Privacy, search, and services → Cookies

5.2 Cookie Consent Management

When you first visit our Service, you will be presented with a cookie consent banner. You can:

• Accept all cookies

• Reject non-essential cookies

• Customize your cookie preferences

You can change your cookie preferences at any time by accessing the cookie settings in your account or by clearing your browser cookies.

6. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

6.1 Web Beacons

Small graphic images (also known as pixel tags) that may be included in our web pages and emails to track page views and email opens.

6.2 Local Storage

Browser-based storage that allows us to store data locally on your device for improved performance and offline functionality.