Privacy Policy

Effective Date: October 1st, 2025
Last Updated: October 10th, 2025

1. Introduction

In-Finitude AG ("we", "us", or "our"), headquartered in Zurich, Switzerland.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Service. We are committed to protecting your privacy and complying with applicable Swiss data protection law, including the Swiss Federal Act on Data Protection (FADP), and where applicable, the EU General Data Protection Regulation (GDPR).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

In-Finitude AG c/o Marc Vogt
Glärnischstrasse 24
8704 Herrliberg, Switzerland
Email: info@in-finitude.ch

For data protection inquiries, you may also contact our Data Protection Officer at admin@in-finitude.ch.

3. Personal Data We Collect

3.1 Account Information

When you create an account, we collect:

• Full name
• Email address
• Password (encrypted)
• Organization affiliation
• Job title/role
• Profile photograph (optional)
• Language preferences

3.2 Professional Information

For professional users, we may collect:

• Organization name and details
• Professional credentials
• Role within organization
• Contact information
• Authorization levels and permissions

3.3 Usage Data

We automatically collect information about how you use the Service:

• Log data (IP address, browser type, device information)
• Access times and dates
• Pages viewed and features used
• Search queries and filters applied
• Geographic location data (with your permission)
• Performance and error logs
• Session duration and frequency

3.4 Environmental Data

As part of the Service functionality, you may provide:

• Observation records (species, locations, dates)
• Geographic coordinates
• Photographs and documentation
• Treatment records
• Task assignments and completions
• Project-specific data
• Notes and comments

3.5 Communication Data

When you communicate with us:

• Support ticket content
• Email correspondence
• Chat messages
• Feedback and survey responses

3.6 Payment Information (if applicable)

For paid subscriptions:

• Billing name and address
• Payment method information (processed by third-party payment processors)
• Invoice history
• Subscription details

Note: We do not store complete credit card numbers; these are processed securely by our payment service providers.

4. How We Use Your Personal Data

4.1 Legal Bases for Processing

We process your personal data based on the following legal grounds:

Contract Performance (Art. 6(1)(b) FADP):

• Providing and maintaining the Service
• Managing your account
• Processing transactions
• Providing customer support

Legitimate Interest (Art. 6(1)(f) FADP):

• Improving and optimizing the Service
• Security and fraud prevention
• Internal analytics and business operations
• Direct marketing (with opt-out option)

Consent:

• Marketing communications (with explicit consent)
• Optional features and data processing
• Cookie usage (see our Cookie Policy)

Legal Obligation (Art. 6(1)(c) FADP):

• Compliance with Swiss and international laws
• Tax and accounting requirements
• Response to legal processes

4.2 Purposes of Processing

We use your personal data to:

Service Delivery:

• Create and manage your account
• Authenticate your identity
• Provide access to features based on your role
• Process and store environmental data
• Enable collaboration with team members
• Synchronize data across devices

Communication:

• Send service notifications and updates
• Respond to your inquiries and support requests
• Provide technical assistance
• Send administrative information

Improvement and Analytics:

• Analyze usage patterns to improve the Service
• Develop new features and functionality
• Conduct research and analytics
• Monitor and improve performance
• Identify and fix bugs

Security:

• Protect against unauthorized access
• Detect and prevent fraud and abuse
• Monitor for security threats
• Enforce our Terms of Service

Legal and Compliance:

• Comply with legal obligations
• Respond to legal requests and court orders
• Protect our legal rights
• Resolve disputes